Billing & Payment Information

As a customer of New Jersey American Water, providing you with the best customer service possible is our priority. We work diligently to provide exceptional value to our customers. We strive to keep rates as low as possible while still meeting quality and service standards. We will also work with customers to provide special payment options to meet special needs. 

How to Read Your Bill

Your bill is designed to provide the information you need to know about your account. To better understand your bill, view our bill image and explanation.

Payment Options

In New Jersey, we offer several easy ways to pay your bill:

Pay by Mail

For all other customers with an account number beginning with 18, mail your check to:

New Jersey American Water
P.O. Box 371331
Pittsburgh, PA 15250-7331

Overnight payments should be mailed to:

Mellon Bank
Attention: Lockbox 371331
500 Ross Street
Pittsburgh, PA 15251

For customers with an account number beginning with 52, 53, 54 and 55, mail your check to:

New Jersey American Water
P.O. Box 371476
Pittsburgh, PA, 15250-7476

Overnight payments should be mailed to:

Mellon Bank
Attention: Lockbox 371476
500 Ross Street
Pittsburgh, PA 15251

To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.

Pay Automatically – No stamps required

Save time and money. Sign up for our Automatic Payment Program, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. You will still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, simply complete enrollment form and mail or fax it back to us. Please note: This payment option is not offered to customers in Avalon. 

Pay by Phone or Online

If you do not have questions about your bill, you can pay by phone using your Visa, MasterCard, debit card (if it has a Visa or MasterCard logo on it), or e-check by calling 1-866-271-5522 or visiting www.water.paymybill.com. There is a $2.25 fee per transaction for these services. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Pay in Person

New Jersey American Water has agreements with numerous businesses across the state where you can pay your bill in person. These locations include supermarkets and drug stores. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for New Jersey American Water. For a listing of payment centers and drop-box locations, click here.

Payment Assistance

Although our lives depend on an ample supply of tap water, many of us take water for granted. Unfortunately, there are many people and families who risk losing water service because they can’t pay their water bills. For customers who have fallen on difficult financial times, New Jersey American Water’s H2O Help to Others Program™ and Low Income Payment Programs are offered to provide assistance for customers who qualify.

At American Water, helping out where we can is at the core of who we are. For more information on both of these programs, click here. Customers can also view a copy of our customer brochure, which provides additional information on these two assistance programs.

Payment Arrangements

If you cannot pay your bill by the due date, please contact our customer service center BEFORE the due date. We’re available 24 hours a day, 7 days a week at:

• Customers whose accounts begin with 18 should call 1.800.652.6987 (1.800.NJ.AM WTR)
• Customers whose accounts begin with 52, 53, 54 and 55 should call 1.800.272.1325

When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:

• Pay at least 25% of your bill within 48 hours of your call.
• Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed 6 months.
• Pay all future bills as they become due.

New Jersey American Water will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.