Reduce Community Complaints

LineSaver®
Water Line Protection Program*
Sewer Line Protection Program*
In-Home Plumbing Emergency Protection Program*

When homeowners encounter service line problems on their property, they call you with the mistaken belief that their water utility or municipality covers the repair costs. When homeowners discover their service line ownership and responsibility, they complain because they are upset, financially unprepared, and challenged to find a qualified plumber. Now, you can provide your community with a solution! For only a few dollars a month, LineSaver provides peace of mind to homeowners by helping to protect them from thousands of dollars in repair costs typically not covered by homeowners insurance.

As a utility, American Water identifies with your responsibility to your community. We developed these programs as a direct result of a true homeowner need. Our superior industry reputation stands behind LineSaver and it is our ongoing mission to help municipalities prosper and improve their water and sewer departments' ability to resolve important issues and uphold customer service.

LineSaver Benefits

• Educates homeowners about service line ownership and responsibility
• Helps protect homeowners from high repair costs typically not covered by homeowners insurance
• Provides coverage for only a few dollars a month
• Offers simple enrollment and convenient payment terms
• Eligibility for all residential homes
• 24/ 7 customer service guaranteed
• No pre-inspection required
• Hassle-free claims process (no forms or deductibles)
• Repairs are performed by local, licensed, insured plumbers
• Includes basic exterior site restoration of the property

Sample illustration of municipal vs. homeowner responsibilities for water and wastewater service lines

Sample illustration of municipal vs. homeowner responsibilities for water and wastewater service lines

Reduce homeowner complaints today!
For more information, call the American Water Homeowner Services Group at 1-800-931-1548 or email us at LineSaver@amwater.com.

*In CA this program is offered through American Water Resources Insurance Services. In CA and VA, this program is insurance provided by Virginia Surety Company, Inc.