Billing & Payment Information

At West Virginia American Water, providing you with the best customer service possible is our priority. We offer the following payment methods:

Pay by Mail
Use the convenient return envelope provided to you with your bill. Detach and enclose the bill stub with your check or money order. Do not send cash. Or mail your payment to:
West Virginia American Water
P O Box 371880
Pittsburgh, PA 15250-7880

Automatic Payment
Sign up for Automatic Payment, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due.
Download the Automatic Payment Form for complete instructions.

Online Bill Pay
You can use your Visa or MasterCard credit or debit cards to pay your bill online. For more information, visit: www.paymybill.com

Pay by Phone
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling 1.866.271.5522. There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Pay at at local payment location
Convenient, authorized locations across the state will accept your payment. Please note these locations DO NOT accept payments by mail.

• A to Z Supermarket, 2823 Main St, Hurricane  304.562.9771
• L&M Market, 4231 Matoaka Rd, Lashmeet  304.467.8300
• Ellis Department Store, 336-338 Main St, Madison  304.369.2211
• Johnson’s Foodland of Milton, #18 Perry Morris Sq, Milton  304.743.3991
• Just for You, 340 Third Ave, Montgomery  340.442.4002
• Moundsville IGA, 200 N Lafayette Ave, Moundsville  304.843.1526
• Value Plus #1, 3 Church St, Oak Hill  304.465.5171
• New River Foodland, 803 E Main St, Oak Hill  304.465.5136
• Liquors & More Inc, 404 Beckley Rd, Princeton  304.425.5535
• Princeton Sanitary Board, 327 S Wickham Ave, Princeton  304.425.9599
• Grant’s Princeton, 1314 E Main St, Princeton  304.425.5700
• Blue Flash Foodmart, Rt 20 Sandlick Rd, Princeton  304.425.7463
• Blue Flash Foodmart, Rt 20 Athens Rd, Princeton  304.425.0580
• Blue Flash Foodmart #2, 16 New Hope Rd, Princeton  304.425.7605
• Smokers Paradise, 370 Main St W, Ripley  304.373.1675
• Designated Smoking Area, 402 Winfield Rd, St Albans  304.722.5411
• Salt Rock Water PSD, 31 Water Plant Rd, Salt Rock  304.736.6315
• Cavalier Movie Rentals I, 192 Michigan Ave, Smithers  304.442.8057
• City of South Charleston, 4th Ave & D St, So Charleston  304.744.5301
• G&R IGA, 109 Baker St, Webster Sprgs,  304.847.2449
• Weston Dairy Mart, 96 US Hwy 33 E, Weston  304.269.2841
• Town of Whitesville, 39140 Coal River Rd, Whitesville  304.854.2658
• Sanitary Board of Bluefield, 100 Rogers St, Bluefield  304.325.3681
• Grant’s Bluefield, 315 Bluefield Ave, Bluefield  304.325.8945
• Blue Flash Foodmart #5, 3108 Cumberland Rd, Bluefield  304.325.7055
• Cargo Oil Company Inc, PO Box 3261, Hwy 52, Bluewell  304.589.7939
• Buffalo Shopping Center, 130 Shoppers Circle, Buffalo  304.937.2621
• Cheylan Foodland, 15065 MacCorkle Ave, Cabin Creek  304.595.4423
• Towne n Country Foodland, Rte 10, 1112 N Main St, Chapmanville  304.855.3000
• Postnet of Charleston, 1111 Fledderjohn Rd, Charleston  304.344.8108
• Kanahawa City Foodland, 5003 MacCorkle Ave, SE, Charleston  304.925.2153
• Bigley Foodland, 10 Spring St W, Charleston  304.342.0280
• Clendenin Pharmacy, 10 Main St, Cledenin  304.965.5451
• Tobacco Warehouse, 919 Cross Lanes Dr, Cross Lanes  304.776.4500
• Culloden Independent Supermarket, 2198 Rte 60, Culloden  304.562.5131
• Culloden PSD, 100 Spanish Oak Dr, Culloden  304.743.6349
• Tobacco World, Rte 85 Danville Shopping Plz, Danville  304.369.0607
• Dunbar Utility Collections, 12th St & Myers Ave, Dunbar  304.766.0225
• Eleanor Foodland, Rte 62 Eleanor Plz, Eleanor  304.586.2582
• Smith’s Food Fair #2, Rte 119 N, Elkview  304.965.7068
• Hamlin Galaxy, 8337 Court Ave, Hamlin  304.824.5606
• New River Foodland, US Rte 60, Hico  304.658.5872
• Triangle One Stop, 230 Pleasant St, Hinton  304.466.0596
• Sanitary Board of Hinton, 322 Summers St, Hinton  304.466.4647
• JC’s Market II, 532 Bridge St, Huntington

• Big Vern’s Carry Out, 555 West 5^th Street, Huntington, WV 304.523.8376

H20 Help to Others Program

Although our lives depend on an ample supply of tap water, many of us take water for granted. Unfortunately, there are many people and families who risk losing water service because they can’t pay their water bills. For customers who have fallen on difficult financial times, American Water’s H20 Help to Others Program has been providing assistance for over a decade to those who qualify in participating states.

H20 Help to Others Program takes a three-fold approach to assistance. Hardship grants, monthly service discounts and complimentary water-saving devices and education to change water use habits all combine to create a program that has helped thousands of families since it was founded in 1991.

Another benefit of H20 Help to Others Program is that if often connects customers with other sources of aid in their communities, including other assistance programs for which they might qualify. Typically, those who qualify for the program are able to begin paying their water and other utility bills in a timely manner, start meeting other financial obligations, and work toward self-sufficiency.

At American Water, helping out where we can is at the core of who we are.

“No one should ever have to fear a day without water because he or she cannot pay a bill for legitimate reasons.” – John Young, Chief Operating Officer, American Water.

For more information contact the Customer Service Center at 800.685.8660.